Refund policy
Returns
We offer a 30-day return window from the date your order is delivered.
To be eligible for a return, items must be unused, in their original condition, and in the original packaging.
To start a return, please contact us at customerservice@thecaptician.com with your order number.
Returns must be approved before being sent back. Items returned without prior approval will not be accepted.
Return Shipping
Customers are responsible for return shipping costs.
For international orders, return shipping can be expensive and may exceed the value of the product. Because of this, we’re always happy to look at alternative solutions where possible.
Condition of Returns
Returned items are inspected upon arrival.
If the item shows signs of use or is not in its original condition, we may be unable to issue a full refund.
Damaged or Incorrect Items
Please check your order when it arrives.
If your item is damaged, faulty, or incorrect, contact us within 7 days, and we’ll make it right.
Refunds
Once your return is received and inspected, we’ll notify you.
If approved, your refund will be issued to your original payment method within 10 business days.