Product Safety & GPSR Compliance
At The Captician, your safety and satisfaction are our top priorities. We ensure that all our products comply with the EU General Product Safety Regulation (GPSR), meaning they meet the highest safety standards and are safe for their intended use.
We work closely with our authorised representative in the European Union to ensure ongoing compliance and to provide a point of contact for market surveillance authorities.
How to contact us (consumers):
For any product safety questions, concerns, returns, or support, please contact The Captician
Customer Service at customerservice@thecaptician.com
Please do not contact our authorised representative, this channel is not for consumer support.
EU Authorised Representative (for authorities & serious safety matters only):
Easy Access System Europe OÜ
Mustamäe tee 50, 10621 Tallinn, Estonia
Email: gpsr.requests@easproject.com
Website: www.easproject.com
Phone: +372 5696 8939
Last updated: 01/04/2026