Shipping Information

UK Mainland Orders:

Enjoy FREE shipping within the UK mainland.

We use Royal Mail's tracked 48 service for ALL orders.

International Orders (USA, Canada, EU):

FREE shipping on all kits and 3-pack stain remover bundles.

Shipping Method: Royal Mail International Tracked.

Delivery Time: 5 - 7 Working Days.

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Individual Stain Remover Bottles:

Unfortunately, we are unable to offer free shipping for individual stain remover bottles.

Shipping Costs for 1-2 Stain Remover Bottles:

  - USA: $7.00

  - Canada: $15.00

  - EU: €9.00

Shipping Method: Royal Mail International Tracked.

Delivery Time: 5 - 7 Working Days.

 

Customs Fees:

For some international orders, your destination country's government may impose customs fees. We have no control over these fees, and they are independent of The Captician Ltd.

Kindly understand that we cannot be held responsible for additional charges imposed by the destination country.

USA Customers:

As of the latest information, e-commerce purchases under $2500 are exempt from duty. However, this may change, so please check before making your purchase.

EU Customers:

- VAT applies to all orders.

- For orders over €150 additional customs fees are imposed.

We are working to collect fees directly on our site, but until then, the delivery company will contact you for VAT payment before delivering the parcel. We apologise for any inconvenience; this is due to Brexit.

Order Processing:

Please allow 1-2 business days for us to process your order.

*Actual delivery times may vary depending on the destination.

 

If you have any further questions feel free to contact us on: customerservice@thecaptician.com