Shipping & Returns

Shipping & Returns

Please note : During the current circumstances surrounding Covid-19, our primary concern is the health and safety of our employees and all employees who work throughout our supply chain. While we and our partners are continuing to keep production active in accordance with government health and safety guidance and directives, employee well-being is most important and as a result, we and our partners have experienced, and may continue to experience, certain supply chain issues which could result in a slightly longer delivery timeframe.

Placing an order:

You will receive an email once your order has been dispatched with Tracking information.


If returning defectively manufactured merchandise, please contact our customer service team ( to arrange for the return/exchange.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return:

  • your item must be unused and in the same condition that you received it.
  • It must also be in the original packaging.
  • We require a receipt or proof of purchase.

Any item not in it's original condition, is damaged or missing parts for reasons not due to our error and returned more than 30 days after delivery cannot be refunded.


To return your product, you should mail your product to: The Captician, Unit 109 Cheney Manor Ind. Est, Swindon, SN2 2DS

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Shipping Charges

(Please note, below mentioned charges may vary at the time of checkout depending on weight and shipping address) 

Australia / New Zealand - £12.00

Europe                            -  £8.50

International                    -  £12.00

North America                 - £12.00

UK                                   -  £4.00



Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at:

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: and send your item to: The Captician, Unit 109 Cheney Manor Ind. Est. Swindon, SN2 2DS


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.